RITill · Account
Delete your account
Last updated: 10 October 2026
In the app · fastest
- Sign in to RITill as the shop Admin.
- Open the menu and go to Settings.
- Tap Delete account.
- Type the shop name, sign in with Google again, and delete.
What gets deleted
The cloud shop and its records (items, sales, customers, suppliers, settings and receipt logo), every staff login for that shop, and the Admin login unless that person owns another shop. Only the Admin can delete the shop. If sales are still waiting to sync, the app asks you to sync them first.
Cancel PLUS first
Deleting the account does not cancel a Google Play subscription. Cancel PLUS in Google Play → Payments & subscriptions first, because Google keeps charging until you do.
Can’t open the app? Email us
Email ritill.support@rareintelligence.ai from the Admin email on the account. Include the shop name, and the shop id if you have it. We verify that the request comes from the Admin, then delete the cloud data we control for that shop, usually within a few business days.
What may be kept
Some records may be kept where the law requires it, for example for a fraud or payment dispute. Data that lives only on a phone, such as a supplier order that was never received, is removed when the app is uninstalled or its storage is cleared. Uninstalling alone does not delete the cloud shop.
See also the Privacy Policy and Terms of Use.